Appointment Policies
(Life-threatening
Emergencies, Walk-in Appointments,
Scheduled Appointments,
No Show & Cancellations)
Life-threatening Emergencies:
Always call 911 immediately in case of a
life-threatening emergency (see
Seconds Save Lives is an article by the American College of Emergency
Physicians).
At Acute Family Medicine Clinic, Inc our
providers have over 40 years of combined emergency room experience but our
clinic is not equipped to manage life-threatening emergencies. We can
treat minor injuries, such as cuts, lacerations, and broken bones. In the
case of a minor injury during office hours, go directly to the clinic for
a walk in appointment. If you have any concern that you may have a
life-threatening condition you should call 911 immediately.
Walk-in
Appointments:
We realize that illnesses and accidents often occur unexpectedly.
In an effort to provide the convenience of timely medical care
we offer walk in appointments. We maintain at least one provider
on duty at all times whose primary responsibility is to care for
patients who walk in. Walk in appointments will be seen as soon
as the provider is able. There may be a wait if multiple people
show up at the same time, but it is worthwhile to receive the
necessary care when you need it.
It is our policy that complicated and senior patients will be
required to have their initial service performed by one of our
physicians. We reserve the right to verify eligibility criteria
prior to the initial service and acceptance into Acute Family
Medicine Clinic, Inc.
Scheduled
Appointments:
For a scheduled appointment please call (907)
622-4325 (HEAL). It is our priority to be punctual with patients who have
a scheduled appointment (except in the case of an emergency). We encourage
but do not require scheduled appointments for preventative health visits,
physicals, pap exams, chronic medical conditions, skin biopsies, and
procedures in general.
Procedures
Requiring a Scheduled Appointment
We do require appointments for IUD counseling
and vasectomy counseling, which must be accomplished on a day prior to the
procedure and by the same provider who will perform the procedure. One of
our receptionists will be happy to assist you in scheduling an appointment
at the earliest possible convenience. Every attempt will be made to
schedule the appointment with the provider of your choice. More
information on our vasectomy procedure is available in our
Your Health section.
It is our policy that complicated and
geriatric patients will be required to have their initial service
performed by one of our physicians when possible.
No Show
& Cancellation of Scheduled Appointments
A failure to present at the time of a
scheduled appointment will be recorded in the patients’ chart as a “No
Show.” We incur the cost of dedicated providers and staff to provide
scheduled appointments. We understand that there are legitimate reasons
for a missed appointment, however if three such events occur in your chart
we may ask you to find a new provider.
We request that cancellations be made as
early as possible, and preferably 24 hours in advance, so that we are able
to schedule another patient in the appointment block.
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