Emergencies, Walk-in Appointments,
No Show & Cancellations)
Always call 911 immediately in case of a
life-threatening emergency (see
Seconds Save Lives is an article by the American College of
At Acute Family Medicine Clinic, Inc our
providers have over 40 years of combined emergency room experience but
our clinic is not equipped to manage life-threatening emergencies. We
can treat minor injuries, such as cuts, lacerations, and broken bones.
In the case of a minor injury during office hours, go directly to the
clinic for a walk in appointment. If you have any concern that you
may have a life-threatening condition you should call 911 immediately.
We realize that illnesses and accidents often occur
unexpectedly. In an effort to provide the convenience of timely
medical care we offer walk in appointments. We maintain at least
one provider on duty at all times whose primary responsibility
is to care for patients who walk in. Walk in appointments will
be seen as soon as the provider is able. There may be a wait if
multiple people show up at the same time, but it is worthwhile
to receive the necessary care when you need it.
It is our policy that complicated and senior patients will be
required to have their initial service performed by one of our
physicians. We reserve the right to verify eligibility criteria
prior to the initial service and acceptance into Acute Family
Medicine Clinic, Inc.
For a scheduled appointment please call (907)
622-4325 (HEAL). It is our priority to be punctual with patients who
have a scheduled appointment (except in the case of an emergency). We
require scheduled appointments for preventative health visits,
physicals, pap exams, chronic medical conditions, skin biopsies, and
procedures in general.
Requiring a Scheduled Appointment
We do require appointments for physicals, sports physicals, medication
refills, CDL physicals, pap smears, IUD counseling and vasectomy
counseling. As such, on days when there is only one provider on
duty for urgent and emergent care, other routine care will need to be
accomplished on an alternate day with a scheduled appointment. Our goal
is to provide the convenience of timely medical care for illnesses and
accidents that occur unexpectedly but not to foster poor planning. IUD
counseling and vasectomy counseling must be accomplished on a day prior
to the procedure and by the same provider who will perform the
procedure. One of our receptionists will be happy to assist you in
scheduling an appointment at the earliest possible convenience. Every
attempt will be made to schedule the appointment with the provider of
your choice. More information on our vasectomy procedure is available in
It is our policy that complicated and
geriatric patients will be required to have their initial service
performed by one of our physicians when possible.
& Cancellation of Scheduled Appointments
A failure to present at the time of a
scheduled appointment will be recorded in the patients’ chart as a “No
Show.” We incur the cost of dedicated providers and staff to provide
scheduled appointments. We understand that there are legitimate reasons
for a missed appointment, however if three such events occur in your
chart we may ask you to find a new provider.
Cancellations need to be made 24 hours in advance, so
that we are able to schedule another patient in the appointment block.